Booking Terms and Conditions

Birch Hill Caravan and Motorhome Club Certificated Location
The Cross, Ellesmere, Shropshire, SY12 0LP
01691 622951   Holiday@BirchHill.co.uk

Terms & Conditions

Thank you for choosing to stay with us at Birch Hill, we hope you enjoy your stay. Please find below the terms and conditions applicable to our site. We abbreviate Certificated Location to ‘CL’. We use the word ‘outfit’ as a generic term to describe a motorhome or a caravan towed by a car.

Our operating certificate is issued by the Caravan and Motorhome Club under Paragraph 5 of the First Schedule of The Caravan Sites and Control of Development Act, 1960.
Our CL operates by the following Caravan and Motorhome Club rules:

  • Only members of the Caravan and Motorhome Club on producing their membership cards may be accommodated on the CL, for the purposes of recreation.
  • Not more than 5 caravans, motor caravans or trailer tents may be stationed on the CL at any time.
  • No caravan or motor caravan shall be allowed to stay for more than 28 consecutive days.
  • No tent camping to be allowed on site (only a small single-berth pup tent ancillary to the main outfit can be accepted).

Fees & Deposits
Pitch fees effective from 1st January 2017 are £12 per outfit per night inclusive of electricity. We make no charge for the use of our Wi-Fi.

If you need to cancel your booking please notify us as soon as possible so that we may re-offer the pitch.

For one-night stays, the full fee of £12 is payable at time of booking, otherwise a deposit of £20 is payable at time of booking. These payments are non-refundable and non-transferable.

The balance of your pitch fee is payable on your arrival day by cash or cheque payable to ‘Mrs J E Kelly’. If you choose to leave early, your pitch fee is not refundable or transferable (in practice, our experience is the opposite – many people ask to extend their stay here longer than their original booking).

Three or more outfits arriving together will be required to pay the balance of their pitch fee in full 1 month before arrival. This is non-refundable and non-transferable. (Our experience is that large groups are more likely to cancel if one of the group falls ill, and the impact on our business is greater than an individual cancellation.)

Arrival & Departure
Call at the house before siting and we will give you guidance regarding siting, in particular to show you the hard-standings during wetter months. If we are not at home, our mobile phone numbers are beside the back door – please try ringing us, we might not be far away.

You are required to produce your Caravan and Motorhome Club membership card on arrival.  If you cannot prove current membership of the Club, we reserve the right to ask you to leave, and your deposit will be forfeited.

Please arrive after 12 noon and vacate your pitch before 12 noon on your day of departure. We will do our best, where possible, to accommodate earlier arrivals or later departures. Our main concern is to have no more than 5 outfits on site at any one time.

Dogs
We allow a maximum of 2 dogs per outfit. You are required to keep your dog(s) under close control at all times and clean up after them.

Visitors
You are welcome to have visitors during your stay. Please let us know that you are expecting them, so that we can account for everyone on site in an emergency, and to discuss where they are to park their vehicles.

Bank Holidays
As a Certificated Location, Birch Hill only accepts 5 caravans at a time. Normally, visitors may stay for as little as one night, but our site is so popular at Bank Holidays, that we only take advance bookings from people planning to ‘stay for or pay for’ more than a just a few nights over a Bank Holiday period. The minmium length of stay varies between 3 and 7 nights, depending on the popularity of the Bank Holiday.

Behaviour
In line with Caravan and Motorhome Club rules, we reserve the right to refuse acceptance or to terminate the visit of any person whose conduct is detrimental to us or to our other visitors.

Special Needs or Disabilities
We will do our best to accommodate special needs or disabilities. Please explain your needs at time of booking in case we need to make special arrangements.

Loss & Damage
We will not be held responsible for any loss or damage, however caused, to your property or vehicles or any injury to you or your visitors whilst staying on our CL.

Photographs
We sometimes take photographs of the CL for our Facebook page or website. Please let us know if you would prefer that we don’t include you.

This web site and its components are offered for informational purposes only; we shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via this site, and shall not be responsible or liable for any error or omissions in that information.
We reserve the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

Please follow the link below for the Caravan and Motorhome Club’s rules for staying on a CL.
http://www.camc.co.uk/uk-holidays/certificated-locations/staying-at-a-cl/