Booking Terms and Conditions

Birch Hill Caravan and Motorhome Club Certificated Location
The Cross, Ellesmere, Shropshire, SY12 0LP
01691 622951   Holiday@BirchHill.co.uk

Terms & Conditions

Thank you for choosing to stay with us at Birch Hill, we hope you enjoy your stay. Please find below the terms and conditions applicable to our site. We abbreviate Certificated Location to ‘CL’. We use the word ‘outfit’ as a generic term to describe a motorhome or a caravan towed by a car.

Our operating certificate is issued by the Caravan and Motorhome Club under Paragraph 5 of the First Schedule of The Caravan Sites and Control of Development Act, 1960.
Our CL operates by the following Caravan and Motorhome Club rules:

  • Only members of the Caravan and Motorhome Club on producing their membership cards may be accommodated on the CL, for the purposes of recreation.
  • Not more than 5 caravans, motor caravans or trailer tents may be stationed on the CL at any time.
  • No caravan or motor caravan shall be allowed to stay for more than 28 consecutive days.
  • No tent camping to be allowed on site (only a small single-berth pup tent ancillary to the main outfit can be accepted).

You are required to give us your Caravan and Motorhome Club membership number when booking and we will check your current membership status with the Club before confirming your booking.  If you cease to be a member of the Club, you will not be allowed to stay here and any payment you have made will be forfeited unless we have enough time to re-let the pitch that you have booked.

Fees & Deposits
With effect from 1st November 2018, our pitch fee for caravans and motorhomes is £14 per outfit per night, including electric hook-up.  From 1st November 2020, this will rise to £17.

We make no charge for the use of our Wi-Fi, but as we are in a rural area, we cannot guarantee the speed or stability of the internet signal.

If you need to cancel your booking please notify us as soon as possible so that we may re-offer the pitch.

Payment.  To protect ourselves from Coronavirus, we no longer accept cash or cheques.  Your pitch fee is payable via our online booking system before arrival.   If this is a problem, we will accept BACS payment as an alternative.
If you choose to leave early, your pitch fee is not refundable or transferable (in practice, our experience is the opposite – many people ask to extend their stay here longer than their original booking).

COVID-19 – effect of regional lockdown alert levels (tiers)

We are in Ellesmere, Shropshire, and our regional COVID alert level is currently ‘Medium’ (sometimes called ‘Tier 1’) – this is the lowest alert category in England.
We are not accepting any new bookings from people residing in areas where the COVID alert level is ‘Very High’ (sometimes called Tier 3) – this is the highest alert level in England.
If the area where you live becomes classed as a Tier 3 ‘Very High’ COVID alert level area before you travel to us, we will cancel your visit and refund you if you have paid us.  This applies only to postcode areas that are checkable as ‘VERY HIGH’ on the UK Government website – https://www.gov.uk/find-coronavirus-local-restrictions

Payment, Refunds & Cancellations

Due to Coronavirus unpredictability, we require payment in full 7 days prior to arrival.

  • If you have paid us and WE are required to close our site due to a local lockdown, we will refund you.
  • If you have paid us and the area in which you live becomes classed as a ‘VERY HIGH’ (Tier 3) COVID alert level area before you travel, we will cancel your booking and refund you.  Otherwise if YOU are unable to travel here or need to leave early (for whatever reason including being required to self-isolate), there is no refund or postponement, and that becomes a matter for your travel insurance.
  • If you need to cancel your booking please notify us as soon as possible so that we may re-offer the vacancy.

Three or more outfits arriving together will be required to pay the balance of their pitch fee in full 1 month before arrival. This is non-refundable and non-transferable. (Our experience is that large groups are more likely to cancel if one of the group falls ill, and the impact on our business is greater than an individual cancellation.)

Arrival & Departure

Call at the house before siting and we will give you guidance regarding siting, in particular to show you the hard-standings during wetter months. If we are not at home, our mobile phone numbers are beside the back door – please try ringing us, we might not be far away.

Arrive after 12 noon and vacate your pitch before 12 noon on your day of departure. We do not currently allow earlier arrivals or later departures.  It is important that you depart no later than mid-day, ideally earlier, to allow us to prepare for the arrival of our next guests, including sanitising taps, electric hook-ups and other touch-points.

Dogs and other animals

We allow a maximum of 2 dogs per outfit. You are required to keep your animal(s) under close control at all times and clean up after them.

Guests accepting day-visitors

Please note that we do not currently allow our guests to entertain day-visitors.

Cars

CLs are intended for recreational purposes and our expectation is that guests bring one car as the towing vehicle.  Large motorhomes occasionally bring a car as a ‘runaround’ vehicle.  If you wish to bring more than one car, please arrange this with us in advance.  We will require the registration numbers of the additional cars so that we know “who’s who” on site.

We do not allow charging of electric cars as it would not be economic, based on our low nightly pitch-fee.

Electric Supply

We have 16A hook-ups and charge a flat-rate pitch fee inclusive of ‘reasonable use’ of electricity inside caravans or motorhomes.  We do not permit charging of electric cars or using electricity to heat awnings or use equipment outside the caravan or motorhome as we believe this is not ‘reasonable use’.
For economy and fire safety, switch heaters off unless you are on site.

Bank Holidays

As a Certificated Location, Birch Hill only accepts 5 caravans at a time. Normally, visitors may stay for as little as one night, but our site is so popular at Bank Holidays, that we only take advance bookings from people planning to ‘stay for or pay for’ more than a just a few nights over a Bank Holiday period. The minimum length of stay varies between 3 and 7 nights, depending on the popularity of the Bank Holiday.

Behaviour

In line with Caravan and Motorhome Club rules, we reserve the right to refuse acceptance or to terminate the visit of any person whose conduct, or that of their animals, is detrimental to us or to our other visitors.

Special Needs or Disabilities

We will do our best to accommodate special needs or disabilities. Please explain your needs at time of booking in case we need to make special arrangements.

Loss & Damage

We will not be held responsible for any loss or damage, however caused, to your property or vehicles or any injury to you or your visitors whilst staying on our CL.

Photographs

We sometimes take photographs of the CL for our Facebook page or website. Please let us know if you would prefer that we don’t include you.

This web site and its components are offered for informational purposes only; we shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via this site, and shall not be responsible or liable for any error or omissions in that information.
We reserve the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

Please familiarise yourself with the Caravan and Motorhome Club’s guidance for staying on a CL on pages 270 & 271 of the 2019/2020 Sites Directory & Handbook.